I cannot say enough about Colleen and the help she has provided to my brother through AZCMS. When she began working with him, he was struggling in almost every area of his life, healthwise, financially, and emotionally, and he had very little ability to navigate the systems he needed to get back on his feet.
Colleen started with the basics. She helped him obtain identification and a driver’s license, helped him get healthcare, explored housing possibilities with him, and worked through one obstacle after another. What has impressed me most is that when something didn’t work, she didn’t simply say there was nothing more she could do. She looked for another possibility. She was persistent, resourceful, and extraordinarily committed to helping him.
My brother can sometimes be a difficult person to help, but Colleen developed an excellent relationship with him. She treated him with respect and compassion while also helping him move forward. She coordinated closely with me so that I understood what was happening and could help where I could.
The difference in my brother is remarkable. He went from being depressed and feeling almost hopeless about his circumstances to becoming healthier, happier, and interested in life again. There are things he is doing and possibilities he is considering now that I could hardly have imagined when Colleen first became involved.
Her work has also made an enormous difference in my own life. I was deeply worried about my brother and wanted desperately to help him, but I simply did not know how to navigate all the systems and problems he was facing. Colleen did. Knowing that there was someone competent, caring, and persistent beside him lifted an enormous burden from me.
I have a tremendous debt of gratitude to Colleen. She did far more than help my brother obtain services—she helped him regain hope, independence, and a sense that his life could get better. I will always be grateful to her, and AZCMS is very fortunate to have someone with her level of dedication and compassion.