Preventing Hospitalizations and Re-hospitalizations
Hospitals are wonderful when you need them. There is no doubt, however, that it’s better to stay healthy to begin with. No matter the skill of doctors and nurses, a health crisis is difficult. It’s hard for older adults to bounce back. And many never quite bounce back to where they were before they were hospitalized.
Of the top ten reasons for hospitalization, chronic conditions are at the root of most of them: Heart disease, diabetes, chronic obstructive pulmonary disease, and chronic kidney disease. Managing them well—following the doctor’s recommendations—is one way the person you care for can stay healthy and independent for as long as possible.
And if a hospitalization has occurred, increasing the chance of a stable recovery is a great way to avoid the setback of a rehospitalization (also called “readmission”).
Here are ways to help your relative manage their health conditions effectively:
Help your family member organize their medications so it’s easy to take the right ones at the right time. (See our article about managing medications.)
Bring the medications—including herbs, supplements, and over the counter remedies—to each doctor’s visit and make sure they are all still pertinent.
If a change in medication is advised, find out how that affects the others. Are there any conflicts? Are there any existing prescriptions that can or should be dropped? When should the new medicine be taken? How long should it be taken? Any side effects?
Because medications change frequently, come up with a way to easily know/look up the most current schedule.
What method do you use to track medications? How do you keep the list up to date?
If your relative has been in the hospital, the hope is that they can make a full recovery and pick up back where they were. Getting discharged to home is a first great step. It doesn’t mean, however, they are totally recovered. Rehospitalizations are unfortunately very common. Up to 23% of Medicare patients get readmitted within thirty days of discharge.
While your family member is still in the hospital, find out what doctor(s) they should see afterward for follow-up. Their primary care? Their cardiologist? Their lung doctor? Request that the hospital forward records of the hospital stay to all of them.
Before leaving the hospital, call the doctor’s office to set up an appointment for the following week. You may need to be firm with the doctor’s receptionist. Explain that the person you care for has just been hospitalized and they need to have a follow-up appointment to be sure they are recovering as expected. Ideally, the doctor will do an exam and also review any medication changes or therapy recommendations made by the hospital doctors. They can then make adjustments based on their understanding of your relative’s medical history and how well the recovery seems to be going.
Which doctor is the most appropriate to see for a follow-up? The primary care physician? A specialist?
Once a diagnosis has been made, find out more about the illness. Ask the doctor to explain it so you understand what parts of the body are having trouble and why. If there are terms you don’t understand, ask for clarification. You can also look up your loved one’s condition on Medline Plus for seniors. This website is published by the National Library of Medicine. It has large type and is written in easy-to-understand language. You might also wish to look at our article about educating yourself.
Do you have questions about your loved one’s condition? What resources might you consult to help you find answers? The doctor? The discharge planner? The Internet?
Chronic conditions, by their nature, require ongoing management to keep them in line. They often involve “flare-ups” that prompt a visit to the ER. These periodic episodes can be disconcerting and sometimes even scary: Difficulty breathing, pain in the chest, persistent coughing, inability to sleep. Depending on the condition, often signs of trouble are brewing before it gets to the point that you need to go to the Emergency Room. Perhaps a slight fever. Or a sudden weight gain. Or swelling in the feet and ankles.
Ask the doctor to group symptoms as “green light” for normal, “yellow light” for early signs of a problem, and “red light” for a significant problem that requires a visit to the ER.
Find out what to do and who to call in case of those early, “yellow light” symptoms. The instruction might be to take a specific medicine, increase breathing exercises, or raise the head of the bed.
By monitoring your relative’s symptoms, you may be able to prevent a flare from blossoming into an emergency, saving everyone the time, stress, and setback of a hospitalization.
Do you feel confident in your ability to spot a problem developing? If not, ask the healthcare staff for help.
Many chronic conditions improve dramatically with changes in diet or exercise. Stopping smoking is one of the bigger lifestyle changes that can improve health and keep your loved one out of the hospital. But these changes are not easy. And nagging will only build resentment. In the spirit of collaboration, however, you can still support your loved one to make what changes he or she can. Even little steps add up. Consider reading our article about supporting a family member to change in “Your Changing Role.”
Falls and car accidents. Injury is a common cause of hospitalization for older adults, in particular, falls and automobile accidents. See our articles about preventing falls and driving safely.
Medications. Problems with medications frequently result in a fall and therefore injury. Taking too many pills, not the right ones, or taking them in the wrong combination can cause your family member to feel dizzy and lose balance. Helping the person you care for to manage medications well is a great way to reduce the risk of injury and hospitalization.
Burns. Burns are an unexpected source of injury for older adults, but they are in fact the second leading cause of injury death for those over sixty-five.
Older adults have thinner skin, so they get burned easily and do not recover as readily. They also have reduced sensitivity, which can cause them not to react quickly when there is a problem. As a result, they are exposed to the heat for longer and sustain a more serious burn.
Burns can come from house fires—nearly half of which start in the kitchen—or from scalding water or oil. (All it takes is three seconds of exposure to water that is 140° to cause a burn serious enough to require surgery.)
Ways to prevent burns
Install smoke and carbon monoxide detectors. Replace batteries regularly.
Set water heaters to no higher than 120° (a bit lower than the medium setting).
Keep a fire extinguisher in the kitchen.
Have an escape plan, with alternate routes in case of a fire.
Never leave the kitchen when frying, boiling, grilling, or broiling food.
Turn pot handles so they face the back of the stove.
Wear short-sleeved shirts or close-fitting sleeves when cooking.
Have falls been a problem in the past? Do you have concerns about your relative’s driving? Are there precautions you can take about burns?
Arizona Care Management solutions is an exceptional resource for elders. I have referred to this company for decades because they are ethical, knowledgable and reputable. For families and their loved ones they offer safe, personalized and secure solutions that are essential for families and their loved ones during periods of transition. They are familiar with local resources and will find the right solution for your unique needs. Beware of inferior company’s claiming to be elder care advisors. They may lack the expertise, credentials, ethics and knowledge that families need in a time of crisis. I highly recommend Bonnie Shimko and her team! Sincerely, Mary T. Pearson owner, Harmony Home Care
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Our family of 5 children was beyond frustrated. We could not convince my mother to move to the facility she herself had picked out and home was no longer a safe option. Stephanie was an angel who formed a caring relationship with mom and maintained her dignity and self esteem during the transition. She went above and beyond what was expected, and we all heeded her advice. I honestly don't know what we would have done without Arizona Care Management! (And I am a nurse!)
I have both professional and personal experience with Arizona Care Mngmt. Their team is excellent from the first phone call through receiving services. Each team member displays professionalism, respect and an obvious care for those they work with. I strongly recommend trusting this team with your own care and those you care for.- Bonnie Pond, Occupational Therapist
Amazing service!! Always willing to help and all caregivers I worked with were very nice, respectful and knowledgeable. Bonnie is a wealth of knowledge is all things related to this business of caring for elderly. My last caregiver assigned to my Aunt was Rick!!! He is amazing and very accommodating. He went above and beyond to help us both while on hospice services. He always communicated with me and kept me informed of any changes in Joyce's condition.
Gina has been extremely helpful in managing difficult situations with my mother who insists on aging out of state, far from any family members. She keeps my sister and me informed and allows for our peace of mind. She truly cares about my mother's well-being!
ACMS and Bonnie Shimko are literal dreams come true and I can't overstate that. This group of humans are truly everything. Looking after two ailing parents by myself for a while, I'd daydream about finding a competent and kind group to help me navigate that ever-complicating world. I was in charge of meds, safety, doc visits, clinic visits, short term/long term health goals and a hurricane of worries too numerous to mention. I searched everywhere, I tried different places... in every single outfit, caregiving was a task prone to slip-ups like any profession. However, my parents health is not a task to be completed- it's a living, changing reality. It's a newborn that requires constant monitoring and adjustments. Bonnie (as well as Leoni & Andrea) are so far beyond competent and kind that it makes my head spin on a weekly basis. Each one is as engaged as a family member. They attend every doc, hospital or clinic visit, they organise & automate meds and they're prompt & lovely. We had some recent ER and hospital stays and they showed up like my parents were the most important people in the world. I can't say enough about these folks, obviously. I love them. I would ABSOLUTELY spend my days worried if I didn't have them in my corner. If you'd worried you'd never find the kind of care your parents deserve- congratulations, it exists. The craziest part? I'd sell my stuff to look after my dad... yet I can't believe how modestly they charge for this level of care. I tell ya... dream come true.
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When it became clear my mom was rapidly declining due to alzheimer's, and in an unsafe living situation, finding Bonnie from AZ Care Management Solutions was a literal God-send to our family. For months, we were beating our heads against a wall, as we had no idea how to proceed, searching for answers, as we were battling a very controlling/abusive husband as well. When we finally found Bonnie, she took a personal interest in my mom. She listened to our issues. She gave us direction, advice and calmed our hearts with her care and expertise. The very next day she was at my mom's home assessing the situation. She then took the time to work with us on a rapid plan of escape for mom. Bonnie then coordinated, and was on scene with us with APS and PD during the rescue. After getting mom to safety, Bonnie directed us to excellent legal counsel for mom's finances, getting her the best care possible, and ensuring all was legal from her escape to conservator/guardianship. Bonnie's knowledge, experience in this arena and love for others made her and AZ Care Management Solutions a literal life saver for my mom.Since my mom needed 24 hour care, we put her in a very nice care home, and hired Gina from AZ Care Mgmt Solutions as an advocate, who also has a heart for others, and has been seeing my mom twice a week to check on her status, entertain, play games, paint fingernails, coordinate outings, etc. This take tremendous pressure off of us, who can't get there as often. Gina also has natural ability and experience to relate and connect with alzheimer's patients that we don't. My mom loves Gina, and would not have adjusted nearly as well to the change without Gina's help.Thank you and God Bless all of you at AZ Care Management Solutions.
I have been with Arizona Care Management Solutions 6 years and I love the company, my caregivers have been great and so helpful going out of their way to help.
AZ Care Management Solutions sponsored a caregiver day of renewal on 5/6/23. A vendor fair, chair massages, and presentations along with a light breakfast, lunch and giveaways were included. Thank you!
After my mom fell and broke her hip, I was alone in trying to figure out how to best care for her in this maze of what is the senior health care industry.I had been trying to pull together what felt like 1000 pieces of disparate information......places to see, insurance companies, doctors to call, forms to be filled out, questions to answer. I was completely overwhelmed and under much stress.I am so incredibly thankful that I finally called Bonnie and scheduled a consultation. She was clear, knowledgable and so understanding. She immediately started making phone calls to find out the answers to some of my questions, and knew the answers to the other ones.I ended up asking her for further help and I will be forever grateful I did.She helped me move through a very difficult time with her knowledge, presence and help. She was there when I needed her and she knew exactly what to do. And she is fair, compassionate and has great integrity.My mom is now in a perfect place for her, and it all happened with as much ease as was possible.Thank you Bonnie, and everyone else we interacted with at AZ CareManagement.I don't know how I would have managed this journey without you.
Bonnie and Bob at Arizona Care Management went way above and beyond in helping me place my sister in a care facility to live out her last few months. Bonnie set up a medical transport from Newport Oregon to Arizona so that my sister could spend her final days looking at the beautiful scenery she cherished so much as a park ranger. The home in Cottonwood was well staffed and professionally managed and Bonnie and Bob made sure everything ran smoothly as I am on the east coast and care coordination was difficult to manage for me. Thank you both again for all you have done for my sister and our family during this difficult time.
Professionally, ACMS has such integrity in the services they offer. Care Managers are service oriented. This has been a positive experience in the world of senior health care!
I own two assisted living homes in the area and have worked with Bonnie, Bob and their staff several times. They always have the best interest of their client in mind when finding a long term solution for the family. It has always been my pleasure to accept one of their clients into my home. They continue to stay in touch with the family and assist them with any need they might have.If you are in need of an Elder Care advisor, I wholeheartedly recommend Arizona Care Management Solutions! If you live out of our area, you can count on them to fill in when you can't be here in person!
I live in Massachusetts and my 92 year old dad lived in Sedona. I was called in to take over his care because he could no longer live independently. I literally did not know where to turn. A social worker recommended Bonnie and her team to me. What a relief. They helped me get the necessary paperwork to handle his affairs while also finding him a safe and loving environment where he got the care he needed. He thrived there for nearly 6 months. During that time, I was kept abreast of his health and care by Holly. He enjoyed his visits with her and the treats she brought with her! I highly recommend Arizona Care Management to anyone needing help with their loved ones. They are excellent and I’m so glad they were recommended to me.
As the owners of GENERATIONS SENIOR LIVING LLC, we have the opportunity to work with Bonnie, Bob and the rest of the team at AZ Care Management Solutions with some frequency. Bonnie is absolutely the hardest working person we know! She has the knowledge base and the support team behind her to truly advocate for your loved one and they do a very good job! From assisting with POA paperwork, in-home care, assisting with MD appointments, or actual placement of your family member into a facility...... these guys can get it done!!! We highly recommend them.... Josh and Jamie Elliott
Most of us do not have any experience or training on how to make decisions or select assisted living accommodations. This group was a life saver in selecting a care giver, legal restructuring and finding a home. This was my first time dealing with dementia and I was guided down the path with their professional staff.
When I was having a hard time getting my dad's assisted living place to respond to his needs Gina stepped in with a firm hand and made things happen on Dad's behalf. She is kind, dedicated, tenacious, and extremely experienced and knowledgeable in this field. Bonnie has helped facilitate communication between me and a family member from whom I am estranged to make sure that all family members have access to the information about Dad that they want to have. AZ Care Management has been absolutely VITAL to me in helping me get difficult things done for Dad. I can't imagine navigating these challenging waters without them.
When our daughter was moved to Cottonwood for more extensive care, my husband and I were not able to travel for frequent dr. visits. We were not able, because we are both in our 80s, to visit as frequently as we wanted. AZ Cares takes her to appointments. They also provide very personable and capable assistants who take her on outings to provide social and emotional support for her in our absence. I cannot praise them enough for the support and help they have given our daughter and us. They are a blessing to us!
Arizona Care Management Solutions did a great job keeping my mom as safe as possible in her home for the last year. Once Gina came on board, she managed to do what I thought would be impossible - she convinced my mom to transition to living arrangements that would provide the care she really needed! Gina held her hand every step of the way, even through some VERY challenging situations. This lady has a heart of gold and can get things done!
As a Geriatrics/Internal Medicine specialist I relied on Bonnie and staffto find the best outpatient care for our patients. Her heart is passionate for the care of our seniors, and regards that as her mission in life. And I wasalways confident that Care Management Solutions would find the bestoptions for our families. God bless her! Dr. Paul C. Hanson of Cottonwood Internal Medicine
Bonnie, Bob and the team at AZ Care Management Solutions simply go above and beyond as advocates for seniors. Whether you may need assistance coordinating care, evaluating local facilities for placement, creating a plan for aging well or many other elder care services, you will find no organization more qualified or prepared to assist you than AZ Care Management Solutions. As a local Medicare insurance broker for several years, it is paramount that my clients have the right people in their corner. I have - and will continue to - recommend Bonnie and Bob and their team to any of my clients without hesitation.