From the people who answer our phones to the people who come to your home, we have assembled a team of professionals with big hearts. Working together we each bring our knowledge, insight and wisdom to guide you and your family through the elder care journey.
Our team includes:
Bonnie Shimko, Founder, CSA
Bonnie Shimko is the co-founder of Arizona Care Management Solutions and a renowned Certified Senior Advisor (CSA) dedicated to senior advocacy. With extensive experience in elder care management, Bonnie is passionate about educating seniors and professionals on aging options. Her expertise includes establishing and managing in-home care companies and an adult day center.
Bonnie previously served for a decade as an Elder Care Advisor with Jackson White Law Firm, assisting with VA benefits and ALTCS inquiries. She also implemented the Medical Home grant for children with special needs in Northern Arizona.
Bonnie serves on the Regional Leadership Council for the Alzheimer’s Association, the Northern Arizona Gerontology Association, and Rusty’s Morning Star Ranch. She is also a respected speaker on elder care management.
Driven by a passion for empowering seniors, Bonnie provides numerous free informational seminars to the community. As Founder, Bonnie provides leadership and encouragement across all teams at Arizona Care Management Solutions.
Connect with Bonnie on LinkedIn
Bob Shimko, Board Chairman
Kristin Rice, COO
Kristin Rice assumed the role of COO at Arizona Care Management Solutions on February 1, 2024. Kristin acts as a crucial liaison between clients and the care management team, handling scheduling, client relations, care management development, and service coordination. She ensures client needs are met and facilitates communication with families.
Kristin holds a Bachelor of Science from Liberty University and has over 15 years of experience in the non-profit sector. Kristin is a devoted wife and mother of four who has a genuine love for family and a desire for all generations to thrive.
Kristin is committed to ensuring all the needs of our clients are being met with care and efficiency. As COO, Kristin works across all care management teams at Arizona Care Management Solutions.
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Amy Holt, MAOM, CMT
Amy Holt, holding an MAOM and CMT certification, is a dedicated and compassionate Care Manager with over nine years of experience in senior healthcare at Arizona Care Management Solutions. Amy has a proven track record in managing and coordinating healthcare services, with a strong focus on building relationships with clients, healthcare professionals, and partner organizations. Her expertise includes program development and ensuring positive patient outcomes.
Amy holds a Master of Arts in Organizational Management and a Bachelor of Science in Marketing. Amy has been actively involved in her community, including serving as Vice-Chair of the Senior Advocacy Group of Ahwatukee.
Amy’s personal approach and strong organizational skills ensure clients receive the necessary care and support to live fulfilling lives. Amy is a dedicated Prescott/Quad Cities Care Manager.
Andrea Fuller, CSA, CMT, Market Director VV
Andrea Fuller, a Certified Senior Advisor (CSA) and Certified Med Tech (CMT), is a passionate and knowledgeable Care Manager on the Verde Valley team at Arizona Care Management Solutions. Andrea has a diverse healthcare background spanning hospital systems, primary care, skilled nursing facilities, and all aspects of home services, with recent experience in home health, hospice, and non-skilled home care. She also managed the Well Woman HealthCheck Program for two counties.
Originally from Southern California, Andrea relocated to the Verde Valley and brings a wealth of experience advocating for quality care in various healthcare settings. Known for her hard work and dedication, Andrea is described as having a servant’s heart.
Andrea’s compassion shines through in her dedication to providing excellent care. Andrea is Market Director of our Verde Valley team.
Jammi McKinley, CNA, CMT
Jammi McKinley brings an extensive background in the medical field and a deep connection to the Verde Valley to her role at Arizona Care Management Solutions. Jammi’s medical experience includes working as a Certified Nursing Assistant in skilled nursing facilities, an Activity Director and Certified Caregiver in Assisted Living facilities, and as a Resident Care Coordinator and Medical Assistant in doctor’s offices.
Originally from Indiana, Jammi has spent much of her life in the Verde Valley and studied biology at Indiana University. She has also been actively involved in the local Little League for 15 years as a coach and umpire. Family is central to Jammi’s life, and she is a proud mother of two daughters and grandmother to two granddaughters. She comes from a large family with strong ties to the Verde Valley.
Jammi’s compassion for others and her ability to build strong relationships are evident in her work. Jammi has deep roots in the Verde Valley and serves the community with genuine care.
Raeann Lewis, CMT
Raeann Lewis brings a lifelong personal dedication and 25 years of experience in healthcare-related roles to her position as a Care Manager with Arizona Care Management Solutions.
Raeann’s extensive background includes health insurance claims, medical review assistance, research analysis, and auditing. Her strong analytical skills are invaluable in assessing and resolving complex care situations. She is also completing a master’s degree in natural medicine as a Holistic Health Practitioner. Having personally cared for aging grandparents and elderly parents, Raeann deeply understands the complexities of coordinating resources and navigating the aging journey.
An Arizona native with a love for the outdoors, Raeann enjoys hiking and community engagement through games with neighbors. She also serves as her family’s historian. Raeann’s compassion and personal experience drive her commitment to providing individualized support. Raeann is a valued member of our care management team in the Verde Valley.
Rick Basulto, LHPP, CMT, ALCA
Rick Basulto, holding LHPP and CMT certifications, brings over 20 years of leadership and operational expertise in the medical field to Arizona Care Management Solutions. Rick’s extensive background includes finance, EHR integration, and staff development, with a proven ability to develop and execute successful organizational strategies. He excels in managing work processes and focusing on key data and metrics.
Rick has held numerous leadership positions, including Business Manager at Integrated Orthopedics and management roles at Canyon Surgery Center and CareChoices Hospice and Palliative Services. Rick holds a Bachelor of Science in Health Care Administration and is a member of the Aging Life Care Association. He is fluent in both English and Spanish.
Rick is dedicated to ensuring top-quality care management services and fostering strong relationships with patients, physicians, and community partners. Rick is an invaluable member of the Phoenix Care Manager team.
Stephanie Hillsman, CMT
Stephanie Hillsman, a Certified Med Tech (CMT), has dedicated a significant portion of her adult life to the healthcare field and currently leads our team of Care Managers in the Phoenix area.
Stephanie has ten years of direct experience working with seniors and their families. She has a strong entrepreneurial background, having owned and operated a physical therapy clinic, a senior living group home, and a senior services and placement business. Stephanie spent nine years as a physical therapy clinic administrator before focusing on her family and subsequently returning to healthcare.
Stephanie continues to own and operate her senior living group home and senior services business in Phoenix. Stephanie cherishes every moment spent working with seniors and their families.
Stephanie is on our team of Care Managers in the Phoenix area.
Kelli Santamaria
Kelli Santamaria is a dedicated Care Manager Assistant for Arizona Care Management Solutions in the Verde Valley. Kelli has demonstrated a natural ability for working with the senior population and is described as creative, engaging clients in a variety of stimulating and enjoyable activities.
Born and raised in the Verde Valley, Kelli pursued her education through Paul Mitchell, where she developed a passion for assisting seniors. Kelli enjoys spending time with her family, thrift shopping with her husband, and caring for her pets. She is described as an “old soul” and enjoys antiquing and the classics.
Kelli has a deeper passion for assisting seniors and brings creativity and engagement to her work. Kelli is a valued member of the Care Management team in the Verde Valley.
Laurie Shultz
Laurie Shultz brings over 17 years of experience in the medical field to her role at Arizona Care Management Solutions, with a particular passion for helping seniors. For the last 15 years, Laurie served as an office manager for a local gastroenterologist, where she developed her love and compassion for people, especially seniors. She enjoys identifying issues and meeting the needs of our senior clients.
Laurie has a long-standing career in the medical field. Laurie and her husband, Bob, are actively involved in their local church and enjoy hosting Bible studies and gatherings in their home.
Laurie truly enjoys helping identify and meet the needs of seniors. Laurie is a dedicated member of the Verde Valley Arizona Care Management Solutions team.
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Karla Ayers, Office Manager, VV
Karla Ayers brings over 36 years of clerical experience and a genuine enjoyment of connecting with people to her role at Arizona Care Management Solutions. Karla has a strong administrative background, including 12 years as an administrative assistant in a church office and various other clerical positions. She excels at building relationships and making new friends.
Karla holds a Bachelor of Science from Grand Canyon College. She and her husband, Jim, have lived in the Verde Valley for over 30 years, where they raised their family. Karla and Jim enjoy walking in the Verde Valley and can often be found at Dead Horse Ranch State Park. They have seven grandchildren.
Karla enjoys getting to know people and is a friendly point of contact for the Cottonwood office. Karla supervises our office location in Cottonwood.
Lydia Long
Lydia Long brings a diverse background in finance, leadership, and healthcare to her administrative role at Arizona Care Management Solutions, serving as one of the first points of contact for the company. Lydia has experience in administrative tasks, finance, and leadership. She previously worked in administrative and finance roles at her church and served as an assistant Preschool Director.
After attending GCU for nursing, Lydia pursued a career in the non-profit sector before joining Arizona Care Management Solutions. With a deep heart for people and a desire to serve, Lydia is a valued member of the administrative team. She is a wife and mother of three, and has lived in Cottonwood, California, and Mexico before settling in Phoenix.
Lydia is happy to help and offers prayerful support if needed. Lydia is based in the Phoenix office.
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