From the people who answer our phones to the people who come to your home, we have assembled a team of professionals with big hearts. Working together we each bring our knowledge, insight and wisdom to guide you and your family through the elder care journey.
Bonnie, a Certified Senior Advisor, is known for her senior advocacy throughout this area. She has a heart for educating seniors and professionals on their options available for seniors as they navigate their journey of aging. Bonnie is the co-founder and CEO of Arizona Care Management Solutions, where she is now able to focus full time on elder care management. Bonnie’s professional experience includes establishing and managing non-medical in home care companies, an adult day center and the implementation of the Medical Home grant which provides care coordination for children with special needs in Northern Arizona. She was an Elder Care Advisor for 10 years with Jackson White Law Firm assisting people with their questions concerning VA benefits and ALTCS. Bonnie serves on the Regional Leadership Council for the Alzheimer’s Association, the Northern AZ Gerontology Association, and Rusty’s Morning Star Ranch for autistic men. Bonnie is a well-respected speaker on elder care management providing numerous free informational seminars to the community and a frequent presenter for the Desert Southwest Chapter of the Alzheimer’s Association.
Raeann brings a life-long personal experience of compassion and caring for the needs of others. Having lived with aging grandparents in her early 20’s and taken an early retirement to care for elderly parents, other family members, and friends she understands the many complex levels in coordinating resources, balancing time and career, and networking for each individual situation.
Her 25-year career in health insurance claims, medical review assistant, research analyst and auditing has helped prepare her for the work she does today. She is also completing a master’s degree program in natural medicine as a Holistic Health Practitioner.
Being an AZ native, her childhood summers were spent in Sedona where she learned to love the great outdoors with all its adventures. She loves hiking with her golden retriever and often she can be found playing a variety of card and domino games with her neighbors. With a talent for researching, Raeann has become “the family historian”. Raeann will be joining our team of care managers in the Verde Valley.
Holly was born and raised in Northern Minnesota, close to the Canadian border. She attended the College of Saint Teresa and Arizona State University where she received her Bachelor of Social Work degree. She Interned and worked five years as a business manager for a domestic violence and crisis shelter in Chandler, AZ while taking graduate and supervisory coursework in Public Administration.
Holly then took a position for 8 yrs. as a field case manager for Pina-Gila County Long Term Care (ALTCs). She has experience in ALTCS PAS assessment that determines eligibility for state Medicaid. Holly moved with her husband and spent the last 10 years in sunny Florida. She has work experience there in psychiatric and addiction inpatient hospitalization case management; four years at Manatee Memorial Hospital Emergency Department as a discharge planner; and a discharge planner for rehabilitation and skilled nursing homes.
Holly returned to Arizona to be able to spend time with her 6 children and many grandchildren. She misses the beaches and snorkeling in the Gulf of Mexico but is also equally happy enjoying the beautiful pines, wildlife, and red rocks in beautiful West Sedona with her family. She centers her life around her faith, and the direction in our lives and the lives of those around us and home and in our work. Holly is a part of our team in the Verde Valley.
Sally has spent her 30+ year career supporting others in a variety of healthcare settings. She began her career as a labor and delivery nurse, sparking her passion for guiding those in need. Over the years, she has worked tirelessly as a healthcare volunteer—school nurse, hospice volunteer, and was a board member of Prevent Child Abuse Arizona. She recently retired after 8 years as a summer Preventative Search and Rescue and EMT volunteer at the Grand Canyon. Sally’s varied interests range from hiking, wilderness medicine to birdwatching, knitting, spinning yarn, reading and learning. She has three children, and is expecting her first grandchild in October. Sally has a deep passion for helping people navigate through all phases of aging and advocating for them in the health care field. Sally works with our clients in the Prescott / Quad Cities area.
Marie was raised and educated in the Pacific Northwest, once she graduated from WOSC she was off to California sunshine and exciting new opportunities.
Marie pursued a rewarding high paced career in human resources in southern California. After 5 years, returning to the Pacific Northwest was the perfect place for raising a family.
Once the children had graduated, Marie returned to the work force in elementary education and finished her career as middle school behavior interventionist. When Marie retired from 15 years of service in the public schools system in Special Education she took the opportunity to move to Arizona. When not serving clients, Marie can be found riding the canyons of Sedona on her horse!
Marie is part of our Phoenix team of care managers.
Stephanie has worked in healthcare most of her adult life. She was the administrator of a physical therapy clinic for nine years, while working on her post secondary-education, before focusing on her family and choosing to be a domestic engineer for the next seven years. She than began her trek back into the healthcare field by opening a senior living group home in Cottonwood. Two years later she started a senior services and senior placement specialty business in Phoenix, both of which she continues to own and operate. Stephanie has worked with seniors and their families for the past ten years and loves every second of it. Stephanie leads our team of Care Managers in the Phoenix area.
Gina grew up in the Midwest. She has a unique background in social services, healthcare, and customer service. Gina brings personal and professional experience to her Care Manager position with Arizona Care Management Solutions.
From an early age, Gina gravitated towards opportunities to care and serve others-from preschoolers to seniors-and has served in various related leadership roles during her career. She has overseen an in-home daycare, established a children’s ministry, case managed a home care independent nursing team, supervised a housekeeping team at a Skilled Nursing Facility and was the Director of a Memory Care Community, and is a Licensed Wisconsin Assisted Living Administrator. Gina was a member of an Advisory Board for a home care agency and facilitated a Caregiver Support Group sponsored by the Alzheimer’s Association.
Throughout Gina’s career her focus has been centered on people while striving to create a welcoming, calm, and pleasant atmosphere. She is in her element when working with our clients. Gina is leading our team of Care Managers in the Prescott / Quad Cities area.
Celia was raised in Sheridan, Wyoming surrounded by the beauty of the Big Horn Mountains. She has a Psychology and Counseling undergraduate degree and a master’s in educational leadership and development from the University of Massachusetts/ Amherst. She worked for 23 years in the student services sector of colleges and universities, primarily as the judicial coordinator/student code of conduct and also in residential life. Celia has a heart for education, and she loved the energy found on college campuses. However, in 2004, her youngest grandson was born at 26 weeks, weighing less than 2 pounds. He was in Neonatal Intensive Care for 4 months and it was a roller coaster ride for the family. It was the bond with the nurses that kept her family optimistic. Because of this experience, Celia decided to pursue her nursing degree and became a Registered Nurse. She has used her RN role primarily working with Seniors and has found this work to be extremely rewarding. Celia and her husband have lived in Prescott for over 30 years. Family is at the top of their list, and they share their home with two grandsons and a pug. Celia serves our clients in the Prescott / Quad Cities area.
Bob has spent over 30 years in a variety of management and leadership roles in both the retail and financial industries. Bob is the co-founder and CFO / COO of Arizona Care Management Solutions where he focuses on providing and leading an excellent team approach to elder care management in Northern Arizona. Bob’s professional experience allows him to provide guidance to those families with many of the financial decisions they face through the aging process. His primary focus is assisting clients with identifying and understanding the resources and benefits that may be available to help them. Bob is currently the President of the Rusty’s Morningstar Ranch Board of Directors, and Member of the Board of Manzanita Outreach / Kids Against Hunger in the Verde Valley.
Kristin fills the role of Director of Care Management Services at AZCMS. Kristin works as a liaison between our clients and care management team. She handles scheduling, client relations, care management development, and service coordination. Kristin assures that all the needs of our clients are being met and facilitates our constant communication with family members. She has a Bachelor of Science from Liberty University and has over 15 years of experience in the non-profit sector. A devoted wife and mother of four, Kristin has a genuine love of family and a sincere desire to see all generations thrive in a healthy and happy environment.
Karla has a Bachelor of Science from Grand Canyon College (before it became a University!). She was an administrative assistant in a church office for over 12 years and has served in many clerical positions in the past 36 years. She enjoys getting to know people and making new friends. She and her husband, Jim, have lived in the Verde Valley for 30 years. They raised their son and daughter here and now enjoying visits from their seven grandchildren, ages 11 to 3. They also enjoy getting out and walking in the area; you might bump in to them if you visit Dead Horse Ranch State Park. Karla supervises our new office location in Cottonwood.
Marianne is a Care Manager Assistant. Marianne earned her BS in Education from Northern Arizona University. She taught in a local private school for many years and loved working with the children. Marianne transitioned that same caring and compassion to her work with seniors by providing assistance with their personal care needs. She and her husband have lived in the Verde Valley for over 25 years. They have 2 adult children that live locally. They enjoy camping, boating, and trail riding.
Cecelia, originally from California, moved to Arizona in 2013 with her husband to put down roots and grow their family here. She was a full time nanny for four years while raising their own 3 boys and has transitioned that care and nurturing spirit into a position of Care Manager Assistant for seniors. She has begun her training to become a full-time care manager in the future. Cecelia enjoys playing the piano and singing and is always happy for a day at the range or a weekend out camping with family.
Laurie has worked in the medical field for over 17 years. For the last 15 years she acted as the office manager for a successful local gastroenterologist. This is where she developed her love & compassion for people, especially seniors. She truly enjoys helping identify the issues and then meeting those needs for our seniors.
Laurie and her husband Bob enjoy serving in their local church. They also enjoy opening up their home for Bible studies, friendly get-togethers, & any excuse for a card party!
Taylor, a Care Manager Assistant in our Phoenix Market, has had various roles in the senior healthcare field throughout the years. Before stepping into the accounting industry five years ago, her experience in senior healthcare ranged from administrative work for assisted living homes to helping build a senior placement service from the ground up.
Taylor enjoys refinishing old furniture and exercise, but above all, her family is the most cherished part of her life, and she spends most of her free time visiting with them. Because of her well-rounded job history, Taylor can adapt to all kinds of people and situations and make others feel comforted, accepted, and loved.
AZ Care Management Solutions sponsored a caregiver day of renewal on 5/6/23. A vendor fair, chair massages, and presentations along with a light breakfast, lunch and giveaways were included. Thank you!
After my mom fell and broke her hip, I was alone in trying to figure out how to best care for her in this maze of what is the senior health care industry.I had been trying to pull together what felt like 1000 pieces of disparate information......places to see, insurance companies, doctors to call, forms to be filled out, questions to answer. I was completely overwhelmed and under much stress.I am so incredibly thankful that I finally called Bonnie and scheduled a consultation. She was clear, knowledgable and so understanding. She immediately started making phone calls to find out the answers to some of my questions, and knew the answers to the other ones.I ended up asking her for further help and I will be forever grateful I did.She helped me move through a very difficult time with her knowledge, presence and help. She was there when I needed her and she knew exactly what to do. And she is fair, compassionate and has great integrity.My mom is now in a perfect place for her, and it all happened with as much ease as was possible.Thank you Bonnie, and everyone else we interacted with at AZ CareManagement.I don't know how I would have managed this journey without you.
Bonnie and Bob at Arizona Care Management went way above and beyond in helping me place my sister in a care facility to live out her last few months. Bonnie set up a medical transport from Newport Oregon to Arizona so that my sister could spend her final days looking at the beautiful scenery she cherished so much as a park ranger. The home in Cottonwood was well staffed and professionally managed and Bonnie and Bob made sure everything ran smoothly as I am on the east coast and care coordination was difficult to manage for me. Thank you both again for all you have done for my sister and our family during this difficult time.
I own two assisted living homes in the area and have worked with Bonnie, Bob and their staff several times. They always have the best interest of their client in mind when finding a long term solution for the family. It has always been my pleasure to accept one of their clients into my home. They continue to stay in touch with the family and assist them with any need they might have.If you are in need of an Elder Care advisor, I wholeheartedly recommend Arizona Care Management Solutions! If you live out of our area, you can count on them to fill in when you can't be here in person!
I live in Massachusetts and my 92 year old dad lived in Sedona. I was called in to take over his care because he could no longer live independently. I literally did not know where to turn. A social worker recommended Bonnie and her team to me. What a relief. They helped me get the necessary paperwork to handle his affairs while also finding him a safe and loving environment where he got the care he needed. He thrived there for nearly 6 months. During that time, I was kept abreast of his health and care by Holly. He enjoyed his visits with her and the treats she brought with her! I highly recommend Arizona Care Management to anyone needing help with their loved ones. They are excellent and I’m so glad they were recommended to me.
As the owners of GENERATIONS SENIOR LIVING LLC, we have the opportunity to work with Bonnie, Bob and the rest of the team at AZ Care Management Solutions with some frequency. Bonnie is absolutely the hardest working person we know! She has the knowledge base and the support team behind her to truly advocate for your loved one and they do a very good job! From assisting with POA paperwork, in-home care, assisting with MD appointments, or actual placement of your family member into a facility...... these guys can get it done!!! We highly recommend them.... Josh and Jamie Elliott
Most of us do not have any experience or training on how to make decisions or select assisted living accommodations. This group was a life saver in selecting a care giver, legal restructuring and finding a home. This was my first time dealing with dementia and I was guided down the path with their professional staff.
When I was having a hard time getting my dad's assisted living place to respond to his needs Gina stepped in with a firm hand and made things happen on Dad's behalf. She is kind, dedicated, tenacious, and extremely experienced and knowledgeable in this field. Bonnie has helped facilitate communication between me and a family member from whom I am estranged to make sure that all family members have access to the information about Dad that they want to have. AZ Care Management has been absolutely VITAL to me in helping me get difficult things done for Dad. I can't imagine navigating these challenging waters without them.
When our daughter was moved to Cottonwood for more extensive care, my husband and I were not able to travel for frequent dr. visits. We were not able, because we are both in our 80s, to visit as frequently as we wanted. AZ Cares takes her to appointments. They also provide very personable and capable assistants who take her on outings to provide social and emotional support for her in our absence. I cannot praise them enough for the support and help they have given our daughter and us. They are a blessing to us!
Arizona Care Management Solutions did a great job keeping my mom as safe as possible in her home for the last year. Once Gina came on board, she managed to do what I thought would be impossible - she convinced my mom to transition to living arrangements that would provide the care she really needed! Gina held her hand every step of the way, even through some VERY challenging situations. This lady has a heart of gold and can get things done!
As a Geriatrics/Internal Medicine specialist I relied on Bonnie and staffto find the best outpatient care for our patients. Her heart is passionate for the care of our seniors, and regards that as her mission in life. And I wasalways confident that Care Management Solutions would find the bestoptions for our families. God bless her! Dr. Paul C. Hanson of Cottonwood Internal Medicine
Bonnie, Bob and the team at AZ Care Management Solutions simply go above and beyond as advocates for seniors. Whether you may need assistance coordinating care, evaluating local facilities for placement, creating a plan for aging well or many other elder care services, you will find no organization more qualified or prepared to assist you than AZ Care Management Solutions. As a local Medicare insurance broker for several years, it is paramount that my clients have the right people in their corner. I have - and will continue to - recommend Bonnie and Bob and their team to any of my clients without hesitation.